At Aromiqe, we take great pride in delivering pure, fresh, and authentic Indian spices directly to your doorstep. Our refund policy is simple — every order is carefully packed and quality-checked before dispatch. However, we understand that sometimes things don’t go as planned — and we’re here to make it right.
Our Commitment to Quality
Every Aromiqe product goes through multiple quality checks before it leaves our facility. Our refund policy exists not because we expect problems — but because we believe you should never have to worry about what you ordered. We source our spices directly from Indian finest farms, machine clean every batch, and seal each pack for freshness. In the rare event something goes wrong, our refund policy ensures you are never left disappointed. Your trust in Aromiqe means everything to us.
Our Refund Policy — What We Cover?
We offer a refund/credits on your order if you receive a product that is:
- Damaged — packaging is broken, torn, or tampered with upon delivery
- Defective — product quality is compromised (unusual smell, texture, or appearance)
- Incorrect — you received a different product than what you ordered
How to Raise a Refund Request?
We want the process to be as simple as possible:
- Contact us within 24 hours of delivery at customercare@aromiqe.com or WhatsApp us at +91 7559308824.
- Share your order ID and a clear photo or short video of the damaged/defective/incorrect product.
- Our team will review and confirm your refund-credit request within 24 business hours.
What We Don’t Cover
To keep our policy transparent and fair, refunds are not applicable in the following cases:
- Requests raised after 24 hours of delivery.
- Products that have been opened, used, or partially consumed (except in case of genuine quality defects).
- Damage caused by improper storage after delivery.
- Orders where an incorrect delivery address was provided at checkout.
- Products purchased during sale or promotional offers (unless damaged or defective).
Refunds
All eligible claims are resolved through product refund/credit only. This helps us maintain quality control and ensure every customer receives a fresh, authentic Aromiqe product.
Order Cancellations
- Orders can be cancelled within 2 hours of placing them, provided they have not been dispatched.
- Once an order is dispatched, cancellation is not possible.
- To cancel, email us at customercare@aromiqe.com with your order ID.
Delivery Issues
- Aromiqe currently delivers across India through trusted logistics partners.
- Estimated delivery time is 5–7 business days (3–4 days for metro cities).
- In case of a lost or undelivered order, please contact us and we will investigate with our delivery partner and arrange a refund or resolution within 5 business days.
Contact Us
For any questions about our refund policy, contact us at:
📧 Email: customercare@aromiqe.com
📱 WhatsApp: +91 75593 08824
🕘 Support Hours: Monday to Saturday, 10 AM – 6 PM IST
We believe every Aromiqe customer deserves a hassle-free experience. Our refund policy reflects our commitment to quality and transparency. If you ever feel we have fallen short of your expectations, please reach out — we will make it right. Your satisfaction is not just our policy, it is our promise. Thank you for choosing Aromiqe — pure, fresh and aromatic spices delivered straight to your kitchen.
This policy is applicable for all orders placed on www.aromiqe.com and is subject to change. Any updates will be reflected on this page.